We aim to process all orders within 1–2 business days.

UK standard delivery typically takes 2–5 working days once dispatched.

You’ll receive a confirmation email with tracking details as soon as your order is on its way.

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible, your item must be:

- Unworn & unused

- In its original packaging

- Accompanied by a receipt or proof of purchase.

How to Return

To start a return, please email info@legacyunited.co.uk with your order number. If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is damaged, or incorrect. We’ll review the issue and arrange a replacement or refund where applicable.

Exceptions / Non-Returnable Items

For hygiene reasons, we do not accept returns on earrings or pierced jewellery. We also cannot accept returns on sale items or gift cards.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, please return your original order for a refund and place a new order for the preferred piece.

Return Shipping Fees

Customers are responsible for the cost of return shipping. If your return is accepted, we’ll provide a prepaid return label, and the cost of return postage will be deducted from your refund. However, if your item arrives damaged, faulty, or incorrect, we’ll cover the return shipping costs in full.

Need Help?

If you have any questions about your return, email us anytime at info@legacyunited.co.uk - we’ll be happy to assist.

Welcome to Legacy United.

By accessing or purchasing from our website (www.legacyunited.co.uk), you agree to the following Terms of Service. Please read them carefully before placing an order. These terms apply to all purchases made through our online store and outline your rights and obligations as a customer.

Products & Availability

All items are subject to availability. While we make every effort to display our products accurately, colours and details may vary slightly due to lighting or screen settings.We reserve the right to update, change, or discontinue products and pricing at any time without notice.

Orders & Payments

By placing an order, you agree that all information provided is accurate and complete. All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. Payment is required in full at checkout through our secure payment gateways.We reserve the right to refuse or cancel any order if there is an issue with payment, suspected fraud, or stock availability. If your order is cancelled, you will be notified and refunded in full.

Shipping & Delivery

Please refer to our Shipping Policy for details on processing times, delivery options, and costs.
Legacy United is not responsible for delays caused by postal services, customs, or incorrect address information provided by the customer.

Returns & Exchanges

Please refer to our Returns Policy for details on returns, refunds, and eligibility. We do not accept returns on earrings, pierced jewellery, sale items, or gift cards.

At this time, we do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order for your preferred piece.

Intellectual Property

All images, designs, text, and branding displayed on this website are the property of Legacy United.
They may not be copied, reproduced, or distributed without our written consent.

Privacy & Security

We value your privacy. Any personal information collected is used solely to process your order or communicate with you. For full details, please see our Privacy Policy.

Limitation of Liability

Legacy United will not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our website or products. Our total liability for any claim shall not exceed the total amount paid for the order in question.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be handled under UK jurisdiction.

Contact Us

If you have any questions about these Terms of Service, please contact us at info@legacyunited.co.uk.

Have a question about your order or need help with returns? Our team is here to help.

You can reach us anytime at info@legacyunited.co.uk, and we’ll get back to you within 24 hours on business days.

For quick answers, you can also check our Customer Care or Returns Policy section above.